FAQs

What kind of items can I sell at Kent Auction Galleries Ltd?

We accept a wide variety of items such as jewellery, silver, vintage and modern collectables, antiques and fine furnishings, to name but a few. We do NOT take:

  • Soft furnishings without a fire certificate (unless they are antique)
  • Divan-style beds
  • White goods
  • Some electrical items

We would be happy to advise you regarding any items you would like to bring in for auction. If you are unsure whether an item would be suitable for sale please contact us. Items will be entered into the most appropriate sale at our auctioneer’s discretion.

How often do you hold auctions?

We are currently running online auctions only. These take place every 3 weeks and have a variety of items offered for sale including antiques, fashion, modern and collectable items.

How soon do I receive payment for items that I have sold?

Payment is made 4 weeks after the date of the auction by bank transfer into your nominated bank account. You will receive notification by email when payment has been made.

What are your opening hours?

We are open from Monday to Friday, 10am to 6pm.

When are you open for viewing?

Our auctions open for online bids on Thursday at 10.00am and close Sunday at 8.00pm. Viewing is on the first 3 days of the auction: Thursday 11am to 6pm, Friday 10am to 6pm and Saturday 1.30pm to 4pm.

When can I collect items I have won?

You are welcome to collect your purchases any time during our normal opening hours. Items must be collected or delivery arranged within 3 days of the auction. Please note collection is by appointment only, or we offer a local delivery service.

How can I pay for items I have won?

Our preferred method of payment is by debit card. We do not charge for debit or credit cards. We also accept cash. We do not accept payment by cheque. You will receive an email shortly after the auction allowing you to pay online for your items and request shipping. If you wish to collect please contact us to arrange an appointment.

Do you offer a shipping service?

We offer a packing service and shipping service. Where this is not cost-effective you are welcome to arrange your own collection by courier. Packing fees are chargeable dependent on the size/quantity of items. Please contact us for further details or send a shipping request after the auction.